REFUND & RETURN POLICY

Refund & Cancellation Policy

At GENZ, every order is carefully packed and quality checked before dispatch to ensure you receive the best experience possible.

Please read our policy carefully before placing an order.

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No Return Policy

We currently do not offer returns once an order is delivered.

Due to hygiene, quality control, and limited inventory reasons, all purchases made on GENZ are considered final.

We request customers to carefully check:

- Product details

- Size chart

- Color

- Shipping information

before placing an order.

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Exchange Policy

We only offer exchanges in the following cases:

- Wrong product received

- Damaged product received

- Defective item received

To request an exchange, customers must contact us within 24 hours of delivery.

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Mandatory Proof for Exchange

To process any exchange request, the following are compulsory:

- Unboxing video from start to finish

- Clear product images

- Order number

Requests without an unboxing video may not be accepted.

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Cancellation Policy

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

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Refund Policy

Refunds are only applicable if:

- Ordered item is unavailable

- Exchange is not possible for an approved issue

- Order is cancelled before dispatch

Approved refunds are processed within 5–7 business days.

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Important Notes

GENZ reserves the right to reject claims if:

- The product appears used

- Tags are removed

- Request is raised after the allowed timeframe

- Required proof is not provided

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Need Help?

For any support related to your order, feel free to contact us.

Email: support@genzwear.store